Frequently Asked Questions

Q: What is Popmoney?

A: Popmoney is an easy, fast and secure online personal payment service that lets you send and receive money to and from others directly from your bank account.

Q: How can I use Popmoney?

A: Pay your landlord, babysitter, your cousin, or your co-worker. People are using Popmoney to pay for things like shared phone bills, paying back a friend for lunch or sending money to your child at college. You can also use Popmoney to request money.

Q: How do I enroll in Popmoney?

A: If you are enrolled in Personal Online Banking and Bill Payment, then you are automatically enrolled in Popmoney.

Q: How do I access Popmoney?

A: Access Popmoney by logging on to Online Banking and click on the Popmoney button within Bill Pay.

Q: How do I send money?

A: To send money you will provide Popmoney with the recipient's email address, mobile phone number or account information. You will be notified when the money has been sent.  

Q: Is Popmoney secure?

A: The Popmoney website is regularly scanned for security vulnerabilities by Versign and Popmoney privacy and security procedures are certified by TRUSTe. Popmoney uses one-time verification codes that are sent to the recipient's mobile device or email address where the payment notification was sent prevent an unauthorized person from fraudulently claim someone else's payment.

Q: What information do I need to send money?

A: All you need is the recipient's email address or mobile phone number.

Q: What is the transaction limit?

A: Daily limit up to $500 and weekly, up to $10,000. Limits may vary. Your individual limit will be displayed when you go through the process of sending money.

Q: Can I send payments outside the United States?

A: Payments can not be delivered outside the United States.

Q: What kind of payment accounts can I use with Popmoney?

A: You can only send money from your checking or money market accounts.  

Q: When will the recipient receive the money?

A: It depends on when the recipient provides their account information. Once the account information is received, the recipient will generally receive the money the next business day.

Q: Why didn't my recipient receive a text message even though I entered their mobile phone number?

A: Their mobile carrier may not support receiving text messages from Popmoney. The recipient should contact their carrier to resolve this issue.

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