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Frequency Asked Questions
Q: What is Mobile Banking?
A: Mobile Banking allows anyone who is enrolled in Personal Online Banking to access their accounts from a mobile device. You can check account balances, review recent account activity, and transfer funds between eligible accounts 24 hours a day, 7 days a week. Mobile Banking also can provide account balances and recent account activity via text messaging.
Mobile Banking offers three ways to access your accounts: Text messaging, using the web browser on your mobile device or a downloadable APP. Message and data rates may apply.
Q: What is Text Messaging?
A: Text messages can be sent to receive account balances and account transactions.
Q: How do I access Mobile Banking from my web browser?
A: You will receive the URL for the secure Mobile Banking website via a text message. You should bookmark the URL to access your account quickly. Mobile Banking via your web browser allows you to:
Check your account balances.Review recent account transactions.Transfer funds between your 1st Constitution accounts.Make bill payments.
Q: What type of mobile phone/device is required for this service?
A: To use Mobile Banking, your mobile device must support the following:
The sending and receiving of text messages for the Text Messaging method.Internet access for the web-browsing functionality.iPhone, Droid or Blackberry mobile device to download the APP.
Contact your mobile service provider to confirm that you have these services for your mobile device. Message and data rates may apply.
Q: Which accounts are eligible to view/access with Mobile Banking?
A: All accounts that are accessible through Online Banking are eligible for use with Mobile Banking.
You can choose the accounts to use with Mobile Banking when you are registering your mobile device during the Mobile Banking enrollment process.
Q: Is there a fee to use Mobile Banking?
A: We do not charge a fee to use or access our Mobile Banking service; however carrier message and data rates may apply.
You should contact your mobile service provider for information about specific fees associated with:
Sending or receiving text messages.Accessing the Internet from your mobile device.
Q: Is Mobile Banking secure?
A: Yes, Mobile Banking is secure. In order to protect your account information, many security features have been built into Mobile Banking:
Q: How do I access my account with the downloadable application?
A: To access your account, click on the Mobile Banking application icon and you'll be taken to the account log in screen. Enter your password and the Mobile Banking Main Menu will display.
Q: What if I lose my login link?
A: If you lose your login link you can get a new one sent to your mobile device by logging into Online Banking and clicking 'Options'. Scroll down to the Mobile Banking section and click on the 'Manage Device(s)' button. Select the 'Get a link to login to the Mobile Banking website' from the drop-down menu for the 'I want' field. You will receive a text message on your mobile device with a new link to login to your Mobile Banking.
Q: What if my mobile device is lost or stolen?
A: In the event your mobile device is either lost or stolen, report it immediately to your mobile service provider. Then, you should immediately login to your Personal Online Banking, click on the 'Options' and go to the Mobile Banking section. From the Mobile Banking section click the 'Manage Device(s)' button to stop using the mobile phone number. You may also call us to suspend or deactivate your mobile device from Mobile Banking.
Q: Can I change my password in Mobile Banking?
At this time, you are unable to change your password through Mobile Banking.
For your security, to change your password for both Personal Online Banking and Mobile Banking, please login to your Personal Online Banking and click on the 'Options'.
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